Search
Filters
Close

Terms of Use

These Terms of Purchase (these “Terms” or “Terms of Purchase”) are entered into by and between you and EDCOR Electronics Corporation, a New Mexico corporation (“EDCOR,” “we” or “us”). Your access to and general use of www.edcorusa.com (the “Website”) and your purchase of any products from EDCOR are subject to and governed by these Terms, which incorporate the separately posted Privacy Policy (as amended) and Website Terms of Use (as amended), as well as any modifications to these Terms issued by us, and all applicable laws and regulations other than as specifically provided in any separate formal purchase agreement between you and us.

These Terms apply to all of your purchases from EDCOR and encompass the entire agreement between you and EDCOR. These Terms supersede all previous understandings and agreements, whether oral or written, between you and EDCOR and may NOT be altered, supplemented, or amended by you through the use of any other document(s). Any attempt to alter, supplement, or amend these Terms or to enter an order for product(s) subject to additional or altered terms and conditions will be null and void, unless otherwise agreed to in a written agreement signed by both you and EDCOR.

By making a purchase from EDCOR, you agree to comply with the Terms and applicable laws and regulations in connection with your use and purchases from EDCOR. Please read these Terms, the Terms of Use, Return Policy, and the Privacy Policy so that you understand our policies. If you do not agree with these Terms, the Terms and Conditions of Use, or the Privacy Policy, please do not use this site or purchase from EDCOR.

EDCOR shall have the legal right at any time, without prior notice, and at our sole discretion, to revise these Terms or impose new terms and conditions with respect to access to or use of the Website and/or purchases made from EDCOR. Such revisions and additions shall be effective immediately upon notice thereof, which may be given by any means, including but not limited to posting the revised or additional terms and conditions on the Websites. You should check these Terms periodically for any modifications or revisions. Continued use of the Website after we post changes to these Terms constitutes your acceptance of the changes.

Returns Please note that it takes 3 to 5 business days to process returns once they arrive at our Returns Department. If your order was placed through our online store, you can view completed returns and refunds by visiting Your Account and accessing the relevant order summary.

1.       Custom OEM Products:

a.       EDCOR will warrant a Custom OEM Product for 1 year after Product is shipped to you, to be free from defects in material, workmanship and design.

b.       If the product is deemed defective by EDCOR, EDCOR reserves the right to issue a refund, replacement, or to repair the defective product.

c.       If you receive a defective Product, you should call EDCOR customer service at (575)887-6790 and inform EDCOR of the defect.

d.       You will be responsible for any shipping and other costs associated in returning the Product to EDCOR.

e.       All returns require a Return Material Authorization Number (RMA). Call 1-800-854-0259 in the US, 1-575-887-6790 outside the USA or email sales@edcorusa.com to get an RMA number.

2.       Custom Products: No refunds or exchanges are permitted. All sales are final.

3.       Standard Products:

a.       EDCOR Electronics Corporation will accept product returns and exchanges for most products up to 30 days after delivery. We encourage you to try out your products promptly so any necessary return or exchange can be arranged within 30 days of delivery.

b.       You may return new, unopened products sold by EDCOR Electronics Corporation within 30 days of delivery for a refund. We will also pay the return shipping costs if you are returning as result of our error. Products should be returned in their original product packaging. Any product returned within 30 days of delivery may accrue a 15% restocking charge.

c.       Any product that is opened and deemed defective by our error may be exchanged for the same item or a credit will be issued to your account.

d.       All returns require a Return Material Authorization Number (RMA). Call 1-800-854-0259 in the US, 1-575-887-6790 outside the USA or email sales@edcorusa.com to get an RMA number.

4.       Non-Returnable Items

a.       Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error are non-returnable.

b.       Custom manufactured items that are not deemed defective by our error.

c.       Items purchased from sellers other than EDCOR Electronics Corporation.

Refunds EDCOR is not responsible for the current currency exchange rate.

1.       Receiving a Refund

a.       EDCOR will issue a refund after we receive and process your return.

b.       For items directed to our Returns Department, expect your refund within 4 weeks of giving your package to the return shipper (though in most cases you will receive the refund sooner).

c.       If your order was placed through our online store, you can view completed returns and refunds at the bottom of your order summary page in Your Account. If the return and refund do not appear in Your Account within 4 weeks from the day you sent us your return, please contact us for help.

2.       How Refunds are Issued:

a.       Your refund will be credited to the account you used at time of purchase.

b.       Tax (if applicable) is refunded with returns.

c.       Original shipping and handling charges are not refunded unless your return is a result of our error.

Exchanges If you received a faulty item and need to exchange it for the same item, contact us to request a replacement.

Order Acceptance BY PURCHASING PRODUCTS FROM EDCOR, YOU AGREE TO BE BOUND BY AND ACCEPT THESE TERMS. EDCOR ONLY ACCPETS THIS TERMS OF PURCHASE AND NO OTHER.

An order is not binding until it is accepted by EDCOR. For an order to be accepted by us, payment method must be received and approved.

Ordering Once your order is placed with EDCOR, it will be shipped in a reasonable time. EDCOR will establish what a reasonable time for delivery is. If your order is needed to be fulfilled by a certain time, we recommend completing your order promptly. You should also allow extra time for custom products. If your order cannot be completed within the reasonable time EDCOR will try to contact you to inform you of the status. If you have any questions regarding delivery times, please contact us at sales@edcorusa.com.

Delivery When order is ready for shipping, we will inspect it for accuracy and defects, then ship the order directly to the shipping address provided when you placed your order. You will be sent an email with tracking information, if you supplied an email address when you placed your order. If a package is returned to us undeliverable, you are responsible to pay the re-shipping and handling of the shipment. If your email address and/or shipping address changes, it is your responsibility to notify us.

Shipping and Handling We ship to almost any address in the world. Carriers do not always deliver to select countries and certain products cannot be shipped to international destinations due to restrictions.

Your package will be shipped using the most efficient carrier to your address. Shipping and handling costs depend on the shipping method you choose (Standard, 2 day, next day, etc.), the weight of the items, number of boxes and the destination. Depending on your location, several shipping methods may be available. For merchandise shipping outside the continental U.S., our shipping and handling rates cover the cost to ship your order. It does not cover any VAT taxes, customs, or duty charges a country may impose on the receiver of the package. Legal title to purchased products passes from EDCOR to you upon shipment from our facility, and we are not responsible for any loss or damage that occurs during shipping.

You may request to have a custom carrier for your shipment or have your packages shipped using your carrier account. Please contact EDCOR to arrange the shipping specifications. Additional dacumentation fees may apply.

A signature is required for your package to be delivered if shipped by FedEx, UPS or LTL freight. Therefore we strongly recommend using a shipping address that has a receiving person to sign for the package. When the package leaves our shipping department, you will be emailed the carrier’s name, tracking number and the shipping date. To receive the package in a timely manner, we suggest using a work address or residence where someone can sign for the package.

*Based on Ground/Economy Shipping: 5-7 days once order is built and shipped. Actual shipping and cost for other shipping services may vary. Additional options may increase the shipping cost.

Force Majeure EDCOR shall not be liable for any delay or failure to perform any of our obligations to the extent such delay or failure is due to circumstances beyond our reasonable control, including but not limited to, fires, floods, explosions, accidents, acts of God, declared and undeclared wars or riots, strikes, lockouts or other concerted acts of workmen, acts of government, shortages of materials or any government act, omission, regulation, license, order or rule.

Limited Liability All products that are ordered may be subject to delays in manufacturing, shipping or unavailability of materials. Our legal liability for non-delivery of these items by the shipment date, for whatever reason, is limited to a full refund of the price you paid for those items you paid for in advance.

Payment Method The current payment methods available are: Company check; online from PayPal; credit or charge cards from Visa, MasterCard, American Express, Discover, and debit cards with the Visa or MasterCard logo. Open account payments must be receive by EDCOR within 30 days of invoice date. Orders are processed only after a billing address, or other billing information, has been verified. All payments must be in U.S. currency only.

Pricing While EDCOR strives to provide accurate pricing information, pricing or typographical errors may occur. EDCOR will not confirm the price of an item until you place your order. In the event that an item is listed at an incorrect price, EDCOR has the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is priced incorrectly, we may, at our sole discretion, either contact you for instructions or cancel your order and notify you of such cancellation.

Taxes EDCOR does not charge sales tax for any products shipped outside the state of New Mexico. All orders shipping within New Mexico will be charged the appropriate state and local sales taxes. If you are placing an order through our online store, this information is provided to you during the checkout process after you have provided your billing address. You are solely responsible for any use taxes due in connection with taxable products purchased. If the product is for resale you must provide a resale number at the time of purchase.

International Orders Shipments to destinations outside of the United States may be subject to additional taxes and fees, including but not limited to customs fees, excise taxes, and import duties. You are responsible for paying all such additional charges. You are also responsible for ensuring that the products you ordered may be legally shipped into the destination country. We are not responsible for any shipments that are seized, confiscated or destroyed by government authorities in connection with an international shipment.

Content EDCOR attempts to be as accurate as possible in its product descriptions; however, from time to time may make changes with or without notification. We do not warrant that product descriptions and other content of the Website are accurate, complete, reliable, current, or error-free. If you find a product is not as described, please contact us at sales@edcorusa.com.

Governing Law and Arbitration These Terms shall be governed by the laws of the State of New Mexico law without regard to its conflicts of law provisions. All claims and controversies arising from or relating to these Terms shall be and conclusively resolved by arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association, and any judgment upon any award rendered by the arbitrators may be entered in any court having jurisdiction. All questions as to the meaning of these Terms or as to the arbitrability of any dispute under these Terms shall be resolved by the arbitrators and their decision shall be final and binding and not subject to judicial review. All arbitration proceedings shall be conducted in Eddy County, New Mexico. Costs of such arbitration proceedings shall be evenly split between EDCOR on the one hand, and the party or parties adverse to EDCOR on the other hand. You hereby irrevocably and unconditionally consent to the sole and exclusive jurisdiction of the courts of the State of New Mexico and of the United States of America located in the State of New Mexico for the enforcement of any arbitral award, waive any objection to the laying of venue of any such litigation in such court, and agree not to plead or claim in any such court that such litigation has been brought in any inconvenient forum.

Do not refuse delivery or return product without contacting us first.

Effective as of November 1st, 2011.

By using the website, you agree to comply with these terms and applicable laws and regulations in connection with your use of the website.

These Website Terms and Conditions (these “Terms”) are entered into by and between you and EDCOR Electronics Corporation, a New Mexico corporation (“EDCOR,” “we” or “us”). Your use of the website edcorusa.com (the “Website”) are governed by these Terms, which incorporate the separately posted Privacy Policy (as amended) and Terms and Conditions of Purchase(as amended), as well as any modifications to these Terms issued by us, and all applicable laws and regulations other than as specifically provided in any separate formal agreement between you and us. These Terms may NOT be altered, supplemented, or amended by you through the use of any other document(s). Any attempt to alter, supplement, or amend these Terms, unless otherwise agreed to in a written agreement signed by both you and EDCOR, is prohibited.

BY USING THE WEBSITE, YOU AGREE TO COMPLY WITH THESE TERMS AND APPLICABLE LAWS AND REGULATIONS IN CONNECTION WITH YOUR USE OF THE WEBSITE.
Please read these Terms, the Terms and Conditions of Purchase, and the Privacy Policy; so that you understand our policies. If you do not agree with these Terms, the Terms and Conditions of Purchase, or the Privacy Policy, please do not use this Website.

EDCOR shall have the legal right at any time, without prior notice, and at our sole discretion, to revise these Terms or impose new terms and conditions with respect to access to or use of the Website. Such revisions and additions shall be effective immediately upon notice thereof, which may be given by any means, including but not limited to posting the revised or additional terms and conditions on the Website. You should check these Terms periodically for any modifications or revisions. Continued use of the Website after we post changes to these Terms constitutes your acceptance of the changes.

Intended for Users Over 13
The Website is intended for use by individuals 13 years of age or older. The Website is not directed for use by children under the age of 13. Users under the age of 13 should get the assistance of a parent or guardian to use this Website.

Termination of Use
We may occasionally find it necessary to restrict the rights of some or all users to access the Website, either temporarily or indefinitely. We reserve the right to limit or revoke your access to the Website in our sole discretion, at any time, and for any reason, including, but not limited to tampering with the Website; misrepresenting your identity or otherwise conducting fraudulent activity on the Website; any violation of these Terms; or in the event of Website corruption or other technical difficulties. In the unlikely event that we must limit your access to the Website, we assume no responsibility or liability for any losses, damages or other consequences of any kind resulting from your inability to access the Website.

Disclaimers and Limitation of Liability
THE MATERIALS ON THE WEBSITE ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF ACCURACY, RELIABILITY, TITLE, MERCHANTABILITY, NON INFRINGEMENT, FITNESS FOR A PARTICULAR PURPOSE OR ANY OTHER WARRANTY, CONDITION, GUARANTEE OR REPRESENTATION, WHETHER ORAL, IN WRITING, OR IN ELECTRONIC FORM. WE DO NOT REPRESENT OR WARRANT THAT ACCESS TO THE WEBSITE WILL BE UNINTERRUPTED OR THAT THERE WILL BE NO FAILURES, ERRORS OR OMISSIONS OR LOSS OF TRANSMITTED INFORMATION, OR THAT NO VIRUSES WILL BE TRANSMITTED THROUGH THE WEBSITE. WE SHALL NOT BE LIABLE TO YOU OR ANY THIRD PARTIES FOR DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ALLEGEDLY SUSTAINED ARISING OUT OF YOUR ACCESS TO OR INABILITY TO ACCESS THE WEBSITE, INCLUDING FOR VIRUSES ALLEGED TO HAVE BEEN OBTAINED THROUGH THE WEBSITE, YOUR USE OF OR RELIANCE UPON THE WEBSITE OR ANY OF THE INFORMATION OR MATERIALS AVAILABLE ON THE WEBSITE, REGARDLESS OF THE TYPE OF CLAIM OR THE NATURE OF THE CAUSE OF ACTION.

YOU ACKNOWLEDGE THAT IN CONNECTION WITH YOUR USE OF THE WEBSITE, INFORMATION WILL BE TRANSMITTED OVER NETWORKS, ROUTERS, SERVERS AND OTHER DEVICES OWNED, MAINTAINED OR SERVICED BY THIRD PARTIES OVER WHICH WE HAVE NO CONTROL. ACCORDINGLY, WE WILL NOT BE LIABLE FOR OR RELATING TO THE DELAY, FAILURE, INTERRUPTION OR CORRUPTION OF ANY DATA OR OTHER INFORMATION TRANSMITTED IN CONNECTION WITH USE OF THE WEBSITE.

Proprietary Rights
All content included on or comprising the Website, including information, data, software, photographs, graphs, videos, typefaces, graphics, music, sounds and other material (collectively, “Content”) is protected by and subject to trademark, service mark, copyright and/or other intellectual property rights or licenses held by EDCOR, one of its affiliates, or by third parties, and these rights are valid and protected in all forms, media and technologies existing now or developed in the future. All Content is protected as a collective work under U.S. and international copyright laws, and EDCOR owns, to the fullest extent allowed by such laws, the copyright in the selection, coordination, arrangement, and enhancement of all Content.

You may not use material displayed on the Website for any commercial purposes without the written permission of one of our authorized representatives. Except as expressly authorized or licensed, you may not copy, modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale, lease or rental of, create derivative works from or in any way exploit any of the Content, in whole or in part.

EDCOR logos and other trademarks on the Website are the property of their respective owners and are owned by, licensed to, or, where required, used with permission by EDCOR and may not be reproduced, copied, or manipulated in any manner without the express, written approval of the trademark owner.

Notification of Copyright Infringement the Digital Millennium Copyright Act
It is our policy to respond to and investigate notices of alleged copyright infringement by third parties and take appropriate action under the Digital Millennium Copyright Act, Title 17, United States Code, Section 512(c)(2) (the “DMCA”), where applicable.

Pursuant to the DMCA, notifications of claimed copyright infringement by third parties should be sent to our DMCA Agent. If you believe that your copyrighted work has been infringed under U.S. copyright law and is accessible on this Website, please notify us by contacting our DMCA Agent at the contact information below. Effective notifications under the DMCA must be in writing and include the following information:

 

  1. A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
  2. Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
  3. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit EDCOR to locate the material;
  4. Information reasonably sufficient to permit EDCOR to contact the complaining party, such as an address, telephone number, and, if available, an e-mail address at which the complaining party may be contacted;
  5. A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
  6. A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

 

EDCOR’s designated DMCA Agent can be contacted as follows:
By Mail:
DMCA Agent
EDCOR Electronics Corporation
7130 National Parks Highway
Carlsbad, NM 88220

By E-mail: sales@edcorusa.com
By Phone: 575-887-6790

Third Party Websites; External Links to the Website 
As a convenience to you, EDCOR may provide links on the Website to websites operated by other entities. If you use these sites, you will leave the Website. If you decide to visit any linked site, you do so at your own risk and it is your responsibility to take all protective measures to guard against viruses or other destructive elements. EDCOR makes no warranty or representation regarding, and does not endorse, any linked websites or the information appearing thereon or any of the products or services described thereon. Links do not imply that EDCOR or the Website sponsor(s), endorses, is affiliated or associated with, or is legally authorized to use any trademark, trade name, logo or copyright symbol displayed in or accessible through the links, or that any linked site is authorized to use any trademark, trade name, logo or copyright symbol of EDCOR or any of its affiliates or subsidiaries. All links to the Website must be approved in writing by EDCOR.

Security
The Website may only be used for lawful purposes. Activities including, but not limited to, tampering with the Website, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the Website are prohibited. You agree not to use any device, software or routine or data to interfere or attempt to interfere with the proper working of the Website or any activity being conducted on the Website.

You are prohibited from violating or attempting to violate the security of the Website, including, without limitation, (a) accessing data not intended for you or logging onto a server or an account which you are not authorized to access; (b) using the Website for unintended purposes or trying to change the behavior of the Website; (c) attempting to probe, scan or test the vulnerability of a system or network or breach security or authentication measures without proper authorization; (d) attempting to interfere with service to any user, host or network, including without limitation via means of submitting a virus to the Website, overloading, "flooding," "spamming," "mailbombing" or "crashing"; (e) forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting; (f) forging communications on behalf of the Website (impersonating the Website) or to the Website (impersonating a legitimate user); (g) accessing, navigating or searching the Website through the use of any automated or electronic devices, including but not limited to browsers, spiders, robots, avatars or intelligent agents, or any other similar technology either now know or hereafter developed, other than search agents provided by EDCOR or generally publicly available Internet browsers; (h) soliciting, facilitating, encouraging or agreeing to provide access to or otherwise remarket or redistribute, or take affirmative steps to allow or permit such access to, or remarketing or redistribution of, any Website content or data to any third party, through any process, including but not limited to screen scraping, spiders, web "bots" or other device, technology, software or system now known or hereafter discovered; or (i) sending unsolicited and unauthorized e-mail on behalf of EDCOR, including promotions and/or advertising of products or services.

Governing Law and Arbitration
These Terms shall be governed by the laws of the State of New Mexico law without regard to its conflicts of law provisions. You hereby irrevocably and unconditionally consent to the sole and exclusive jurisdiction of the courts of the State of New Mexico and of the United States of America located in the State of New Mexico for any litigation arising out of or relating to the Website or these Terms, waive any objection to the laying of venue of any such litigation in such court, and agree not to plead or claim in any such court that such litigation has been brought in any inconvenient forum. All claims and controversies arising from or relating to these Terms shall be conclusively resolved by arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association, and any judgment upon any award rendered by the arbitrators may be entered in any court having jurisdiction. All questions as to the meaning of these Terms or as to the arbitrability of any dispute under these Terms shall be resolved by the arbitrators and their decision shall be final and binding and not subject to judicial review. All arbitration proceedings shall be conducted in Eddy County, New Mexico. Costs of such arbitration proceedings shall be evenly split between EDCOR on the one hand, and the party or parties adverse to EDCOR on the other hand.

Effective as of November 1st, 2011.