Shipping policy

When an order is ready for shipping, we will inspect it for accuracy and defects, then ship the order directly to the shipping address provided when you placed your order. You will be sent an email with tracking information, if you supplied an email address when you placed your order. If a package is returned to us undeliverable, you are responsible to pay the re-shipping and handling of the shipment. If your email address and/or shipping address changes, it is your responsibility to notify us, and any additional shipping charges accrued.

Shipping and Handling
We ship to almost any address in the world. Carriers do not always deliver to select countries and certain products cannot be shipped to international destinations due to restrictions.

EDCOR does not include shipping charges in the quoted price, because they will vary depending on your final selection and destination. We will let you know what your shipping options are and cost of each in our shopping cart area or after you have finalized your purchase.

Most domestic shipments are shipped via FedEx Ground or FedEx LTL freight. If you wish to have an order shipped out on your FedEx account number, please email your order to Shipping and handling costs depend on the shipping method you choose (Standard, 2 day, next day, etc.), the weight of the items, number of boxes and the destination. Depending on your location, several shipping methods may be available. For merchandise shipping outside the continental U.S., our shipping and handling rates cover the cost to ship your order. It does not cover any VAT taxes, customs, or duty charges a country may impose on the receiver of the package. Legal title to purchased products passes from EDCOR to you upon shipment from our facility, and we are not responsible for any loss or damage that occurs during shipping.

You may request to have a custom carrier for your shipment or have your packages shipped using your carrier account. Please contact to arrange the shipping specifications.

A signature is required for your package to be delivered if shipped by FedEx or FedEx LTL freight. Therefore, we strongly recommend using a shipping address that has a receiving person to sign for the package. When the package leaves our shipping department, you will be emailed the carrier’s name, tracking number and the shipping date. To receive the package in a timely manner, we suggest using a work address or residence where someone can sign for the package.

When shipping by LTL freight, US standard 48-inch by 40-inch or 24-inch by 40-inch pallets are used. We do not ship out on any other pallet sizes. Export pallets are of plastic make and only 48-inch by 40-inch. Palletizing of shipment do have an addition cost for the cost of pallet used.

*Based on Ground/Economy Shipping: 5-7 days once order is built and shipped. Actual shipping and cost for other shipping services may vary. Additional options may increase the shipping cost.

Force Majeure
EDCOR shall not be liable for any delay or failure to perform any of our obligations to the extent such delay or failure is due to circumstances beyond our reasonable control, including but not limited to, fires, floods, explosions, accidents, acts of God, declared and undeclared wars, or riots, strikes, lockouts, or other concerted acts of workmen, acts of government, shortages of materials, or any government act, omission, regulation, license, order, or rule.

Limited Liability
All products that are ordered may be subject to delays in manufacturing, shipping or unavailability of materials. Our legal liability for non-delivery of these items by the shipment date, for whatever reason, is limited to a full refund of non-custom product price you paid for those items you paid for in advance. Custom products are non-refundable.

Last updated: July 1st, 2022