FAQ
Shipping
We ship all over the world with the exception of the UK and EU countries, due to their VAT regulations. If you are in the UK or an EU country, you can purchase many of our products online at Don' Audio in Germany. Any shipping costs will apply, and be added at checkout.
All products are built to order. Please allow 8 to 12 weeks for manufacturing. Delivery details will be provided in your confirmation email. Once your order has been shipped, you will receive an email with the tracking information.
We only ship via FedEx. We cannot ship with USPS as we have had too many packages lost. Canadian orders will be shipped via FedEx Ground and international shipments are through FedEx International.
Product
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.Â
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Any product returned may accrue a 15% restocking charge.
To start a return, you can contact us at sales@edcorusa.com.
Other than our inductors and chokes, we do not keep the DCR or inductance on file. When we design our transformers, we do not use DCR or inductance as a design function.
Other
Yes, we do sell to other manufacturers (OEMs). EDCOR also sells to assembly houses, installers, dealers, and distributors all around the world.
Yes. EDCOR has a CAGE code and an updated listing on the SAM register. We have sold to many government departments including DOD and DHS.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.